Preventive measures in the context of COVID-19

To ensure the safety of our guests and employees, Carmen Beach has implemented the following prevention measures in the context of COVID-19.

Carmen Beach has implemented the following prevention measures in the context of COVID-19.

  • New cleaning protocols with disinfection products and methods approved by the Ministry of Health for the elimination of viruses and bacteria.
  • Areas with deep cleaning and extra disinfection in apartments and common areas:
o Doors and knobs.
o Temperature control elements and light switches.
o Toilet, shower and washbasin knobs and handles.
o Remote control (Sealed).
o Bed linen and headboards.
o Bathroom amenities.
o Wardrobes and hangers.
o Textile: Chairs, sofa bed and curtains.
o Furniture surfaces.
o Exterior access: Terrace railing and windows.

  • The amenities include a kit with masks, gloves and hydroalcoholic gel.
  • All personnel are equipped with personal protective equipment (PPE) and specific hygiene protocols.
  • all employees and collaborators have completed training courses in covid-19 hygiene standards prior to reopening.
  • Customers can check in and pay for their online booking through the Customers Portal on our website.
  • All stationery and brochures have been removed and the customer can access this information digitally through the Customers Portal or our website.
  • Dispensers with hydroalcoholic hand sanitizers have been placed in the common areas.
  • A signaling system to mark personal space and inform customers of its uses have been put in place.
  • Reduction of capacity, guaranteeing the interpersonal distance of 1.5 meters and the new personal space.
  • Pools: reduction of capacity according to regulations and distance of 2 meters between families. Daily disinfection of pool areas and disinfection of hammocks and chairs after each use.

In particular, the customer must:

Practice basic hygiene standards in Covid-19 prevention

  • Frequent hand washing/hygiene, particularly when accessing shared areas.
  • Shower before and after using the pool.
  • Mandatory use of towels when using furniture (sofas, chairs, armchairs, hammocks, etc. ) if you are in swimming clothes.
  • Respect the capacity established in common areas.
  • Respect schedules and other rules that may have been established by the establishment to comply with the permitted capacity.
  • Respect the distances between people in signposted areas.
  • Do not stay in the apartment during the cleaning, maintenance or repair services to be performed in the apartment.
  • Use the inner side of the elbow to cover the mouth/nose when coughing or sneezing, or use disposable handkerchiefs and wash your hands afterwards.
  • Avoid touching your mouth, nose or eyes in public spaces.
  • Respect social distance of 1.5 meters with people outside the family or co-living.
  • Avoid greetings involving physical contact (hugs, kisses...).

At the first signs of symptoms compatible with COVID-19 disease (fever, cough or shortness of breath):

  • Self-isolate (affected and co-living).
  • Please inform the property (reception) by telephone of the situation.

If you have symptoms compatible with the disease:

You must remain in solitary confinement in your apartment until you receive instructions from the healthcare services. Until there is negative confirmation, the person will be in home isolation and apply the rules established by the Ministry of Health for home isolation:
  • Do not leave the apartment.
  • Extreme hygiene standards.
  • Use of surgical masks in the presence of other people in the apartment.

In case of positive confirmation:

The possibility of transfer of the client to a hospital or home while respecting the safety conditions as laid down by the health authorities for these transfer cases, should be considered. If this is not possible, a protocol of action shall be established in collaboration with the health authorities on a case-by-case basis.

New security measures in PLAYA DE SAN JUAN / CAMPELLO - COVID-19 Prevention


Always use the signposted walkways for entry and exit and always with shoes.

Safety Distance:

  • 1.5 meters.
  • The beaches will have areas bounded by poles.
  • The strip along the waterline, which will have a delimitation of 10 meters, is reserved exclusively for walking.

Sports areas:

Open on request, to ensure proper disinfection before and afteruse. Maximum one family unit.